Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at edencordlesslighting@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Eden Cordless Lighting
Attn: Returns
12F, Unit F, Gee Tung Chang Ind Bldg
4 Fung Yip Street
Siu Sai Wan, HONG KONG

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

Only for defective items, we will reimburse the delivery cost for returning the products.For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Please note that we will only accept unused product in original packing and perfect condition.

 

Questions

If you have any questions concerning our return policy, please contact us at:

(852) 2896 0600

edencordlesslighting@gmail.com

Items will be refunded within 14 days